Shipping Policy

Shipping

Processing time

Orders are picked and packed within 1–2 business days of being placed. Orders placed on a weekend or public holiday start processing the next business day.

Delivery time

Once your parcel leaves us, most orders arrive within 5–7 business days depending on your address. International orders can take longer, and the exact options and prices available to you are shown at checkout before you pay.

Shipping costs

Shipping is calculated at checkout based on your delivery address. You will always see the full amount, including shipping, before you confirm the order.

Tracking

As soon as your order ships you will receive a confirmation email with a tracking number. You can follow it on our Track Order page or on the carrier's own site. It can take a few hours after you receive the email before the first scan appears.

Customs and duties

International orders may attract import duties, taxes or customs fees on arrival. These are set by your country, are not included in what you pay us, and are the responsibility of the person receiving the parcel.

Wrong or incomplete addresses

Please double-check your delivery address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we can resend it once you cover the reshipping cost.

Lost or damaged parcels

If your tracking has not moved for more than 10 business days, or your order arrives damaged, contact us through the contact form with your order number and we will sort it out.